Shipping Policy

Westbury Home

Last updated: 9 October 2026

At Westbury Home, we are committed to providing a transparent and reliable delivery experience.

1. Shipping Destinations

We deliver to eligible addresses within the United Kingdom.

Delivery availability and shipping options are displayed at checkout.

Certain products or destinations may have specific delivery restrictions.

2. Order Processing

Orders are processed according to the timeframe communicated on the relevant product page or during checkout.

Processing includes payment verification, order preparation and packaging.

Orders placed during weekends or public holidays may begin processing on the next working day.

3. Delivery Times

Estimated delivery dates or timeframes are provided before customers complete their purchases.

Delivery times may vary depending on the product, destination and selected delivery service.

Furniture, bulky items and made-to-order products may have different delivery arrangements.

Unless a different timeframe is agreed with the customer, orders will be delivered without undue delay and within 30 days after the contract is formed, in accordance with applicable UK consumer law.

4. Shipping Costs

Shipping costs are displayed during checkout before payment.

Available shipping methods and applicable charges depend on the order and delivery destination.

All delivery charges will be communicated clearly before an order is confirmed.

5. Order Confirmation

Following a successful purchase, customers will receive an order confirmation email.

Where tracking is available, dispatch and tracking information will be provided when the order is shipped.

6. Delivery Delays

Occasionally, delivery delays may occur due to circumstances affecting transport or fulfilment.

If a significant delay occurs, please contact our customer service team at support@westburyhome.co.uk.

We will assist with the delivery enquiry and provide an appropriate resolution in accordance with UK consumer law.

7. Incorrect Delivery Details

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your address, contact us as soon as possible.

We will attempt to make corrections before dispatch where feasible.

8. Missing or Damaged Parcels

If an order arrives damaged or does not arrive within the agreed delivery period, please contact us.

Westbury Home remains responsible for goods until risk passes to the customer in accordance with applicable consumer law.

Where appropriate, we will arrange a replacement, refund or other legally required remedy.

9. Multiple Shipments

Orders containing multiple products may be delivered in separate parcels.

Where this occurs, relevant dispatch information will be communicated to the customer.

10. Customer Support

For delivery enquiries, contact:

Email: support@westburyhome.co.uk

Business Address:

Westbury Home
46 Llys Cynon
Hirwaun, Aberdare
CR44 9PR
United Kingdom