Delivery & Returns

Shopping with Confidence at Westbury Home

At Westbury Home, we aim to make the shopping experience simple, transparent and convenient.

Below you will find information about delivery, returns and refunds.

Delivery Information

We offer shipping to eligible addresses within the United Kingdom.

Available delivery methods, charges and estimated delivery times are displayed before an order is completed.

Some products, including furniture and larger household items, may have additional delivery requirements.

Once your order has been dispatched, tracking details will be provided where available.

If you experience a delivery issue, please contact support@westburyhome.co.uk.

We will investigate missing, damaged or delayed orders and provide an appropriate resolution in accordance with applicable UK consumer legislation.

For eligible online purchases, customers have the right to cancel within 14 calendar days after receiving their goods.

After notifying us of cancellation, customers have a further 14 calendar days to return the products.

Certain exceptions apply, including goods made to a customer's specifications or clearly personalised items.

These exceptions do not affect rights relating to faulty products.

Eligible refunds are processed in accordance with our Return and Refund Policy.

Where applicable, refunds will include the original standard delivery cost.

Refunds will be made to the original payment method unless otherwise agreed.

If a product arrives faulty, damaged or incorrectly supplied, please contact our customer support team.

We will provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.

Westbury Home
46 Llys Cynon
Hirwaun, Aberdare
CR44 9PR
United Kingdom

For complete information, please refer to our Shipping Policy and Return and Refund Policy.